Return and exchange policy

1. Eligibility for returns:
   • Items must be unused, in the original packaging and in the same condition as received.
   • Personalized or custom-made jewelry may not be eligible for return unless there is a defect or error on our part.
2. Deadline:
   • Returns must be initiated within 15 days of purchase date.
   • Changes are subject to availability.
3. How to initiate a return or exchange:
   • Contact our customer service at contact@oliolius.com to request a return/exchange authorization.
   • Please clearly indicate your order number, the item(s) you wish to return/exchange and the reason for the return.
4. Return shipping:
   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Refund/Exchange Process:
   • Refunds will be issued to the original payment method after the returned items are inspected.
   • Exchanges will be processed once returned items are received and inspected.
6. Exceptions:
   • Earrings cannot be returned for hygiene reasons unless they arrive damaged or defective.
7. Defective or damaged items:
   • If you receive a defective or damaged item, please contact us within 7 days of receiving the order for a replacement or refund.
8. Refund period:
   • Please allow 5-10 business days for the refund to reflect in your account after the return is processed.
9. Contact information:
   • For any questions or concerns regarding returns or exchanges, please contact us at contact@oliolius.com